FAQ
General
Do you have a store in my city?
Currently we only have one physical location, which is at 160 W. Main Street Suite D, New Albany, OH 43054.
I'm a blogger and would love to collaborate with Truluck! How can I get in contact?
We love working with bloggers, locally and nationally! Please send all inquiries to [email protected] with a short intro and link to social media platforms.
Ordering and Payment
An item I want to purchase is out of stock, will you be getting more?
We try our best to keep our website updated, but if you have a question about a specific item please call or Direct Message us on Instagram and we will do our best to assist you.
If I see an item online that I would like to try on before I purchase, can I put it on hold?
Yes! If you see something online that you would like to try, please call the store and we will hold the item for you until the end of the day.
When will I be charged for my order?
Payment methods will be charged the full amount at the time of purchase.
Shipping Information
I placed an order and received confirmation, but have yet to receive tracking information. Where is my package?
Occasionally tracking emails can get lost in a Spam or Junk folder. If you have not received a tracking email, please email [email protected].
When will my order arrive?
All orders are being shipped from New Albany, Ohio. Most orders will ship within 48 hours of being placed. Please allow extra shipping time during sale periods and holidays. Orders placed after 3pm EST on Fridays will ship the following Monday.
Other shipping questions?
Please visit our shipping info page that covers additional questions and rates.
Returns and Exchanges
What is your in-store return/exchange policy?
We are happy to issue you a STORE CREDIT within 14 days if you are unsatisfied with your purchase. Products must be unworn & unwashed, with hang tags attached and accompanied by the original receipt. After 14 days: we are no longer able to do returns or exchanges. ALL SALE & DISCOUNTED ITEMS ARE NON-RETURNABLE.
What is your online return/exchange policy?
Online orders may be returned or exchanged up until 7 days after receiving the item. All sale items are final sale.
Do you offer free returns?
We do not currently offer free returns. All returns must be paid for by the customer. For more about our returns policy please click here.
I received an item that was damaged. Can I return it?
We are happy to evaluate any damaged items and find a solution. Please email [email protected] with your information, order number, a description of the item and pictures of the damage.
Sizing and Styles
What size should I order?
We do our best to make sure that there is a size chart under all applying items. If you have any additional questions, try visiting the retailers website. We are more than happy to answer any questions about items to the best of our ability if you call our store at 614-933-3210. Our store hours are 11-6pm EST Mon-Sat and 12-4pm EST Sun.
FYI: We love our weekends as much as you do! Emails sent after 5pm EST on Friday's will be answered after 11am on Monday. For more immediate questions, please call our store.